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  FAQsBelow are some frequently asked questions we regularly receive from schools. If you cannot find your desired question or answer here then please do not hesitate to call our main office on 01462 896 888. One of our consultants will be more than happy to assist you.
What time can I call you in the morning or evening to place a last minute booking?As soon as you find out that you have a problem and require an additional member of staff then contact us and one of our consultants will take the details and start the search immediately. Our offices are staffed from 7:00am to 7:00pm. Once the office is closed, 01462 896 888 is diverted to one of our more experienced consultants who are on-call around the clock with easy access to our data base of teachers.Are the teachers we have on supply through County Teachers cleared through the CRB and if so do they have a copy of their Enhanced Disclosure?All teachers that attend schools through County Teachers have had Enhanced Disclosures carried out and returned to them prior to them taking on any work. Further to this, all teachers have been rigorously checked according to DCSF guidelines, leaving schools safe in the knowledge that the staff in their schools are legally allowed to work in UK schools. Schools will also be emailed clearance credentials of every teacher they receive through County Teachers ahead of their designated assignment.We have just found out that we no longer require a supply teacher after a booking has been made, what should we do?There is no cancellation fee charged provided that you have given us suitable notice.What information should I provide to the teacher when they first come to our school?Unfortunately there is not always enough time in the morning to give new teachers to the school a tour and an introduction to the staff so we suggest if your school has a pack for supply teachers please give this to them upon arrival. Alternatively, if you can provide us with a copy we can distribute this to the teacher before they attend your school. If you require any advice regarding what information should be included in a supply pack please call 01462 896 888 and your consultant will gladly help.What do I do about timesheets?Here at County Teachers we like to make life as easy as possible for schools, that’s why we do the timesheets and NOT the teachers. At the end of every school week, timesheets for each individual teacher/booking you have made will be emailed over to your cover coordinator who simply needs to confirm the bookings by signing and faxing the sheet back to us on 01462 894 212. All we ask of our teachers is to sign in and out at the beginning and end of every day to avoid any potential problems.How can I give feedback about a teacher?Whenever a school has used one of our teachers, your consultant will contact you at the end day to see how he/she performed. Feedback we receive is then passed onto the teacher as we believe that this is vital to the teacher’s ongoing development. The feedback received can identify areas where teachers need further training and also encourage teachers that are doing a good job in difficult circumstances that they are really appreciated. You can also leave written feedback in the allocated space next to teacher’s timesheet you receive from us.One of our teachers/pupils suffers from severe allergies and we request that some items are not brought to the school; what should we do?Please contact County Teachers immediately as we will ensure that any teacher attending your school is aware of what items should or should not be brought in.We have had a teacher on supply from County Teachers that we would like to take on contract. What do we need to do and what is the charge?The first step would be to contact your consultant and confirm that you would like to offer the teacher a contract. All the details are covered in the terms of business required to be signed and returned to us by all schools we are working in partnership with.When do we receive our copy of the terms of business?Schools will be faxed/emailed our terms of business as soon as they request or enquire about a teacher. The terms need to be signed and faxed back to us on 01462 894 212.
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